Nobody ever said receivable management services is or ever would be easy; in fact it is annoying and frustrating. You make the calls, you send out the emails, but your mails and calls are as persistently ignored as your attempts to contact them. If you think you have had it and are on the verge of throwing in the towel, don’t give up yet; not all is lost and you can still get the money. All you have to do is find a point to focus on; curious? Now let’s talk specifics.
- Find a Point of Contact– “But I do have a point of contact”, you might say. True, but are you in contact with the person who can get you paid? Sometimes calls and emails are not answered because the person it is addressed to has nothing to do with it. You may be talking to the person in charge of inventory, when maybe you should be talking to the inventory manager or someone in accounts. Your chances of getting paid become higher once you contact the right person.
- Get Your Message Across Politely and Regularly– Of course you are mad because you have been trying to contact them for weeks and you don’t appreciate their attitude, but you need the clients to make the payment. So when you make the call to the person in charge, make sure you are polite and keep your message short and to the point. Frequent reminders are important in receivable management services, so make your calls at regular intervals.
- Cultivate a Relationship– Building a connection with your point of contact can go a long way in turning things in your favour. Greet your contact warmly, make small talk, talk respectfully and calmly no matter what the circumstances and soon you will have an ally. Together you can make things work. Whether it is receivable management services, business or life, having the right connections and nurturing them is important.