Service Levels

Our service level agreements guarantee that your books will stay updated

Accounts Payable Process

DescriptionSLA
Updating vendor databaseA master list of all approved vendors with their signed contracts will be collated in a database with their contract details and terms of payment.Within 1 Business Day
Scrutiny of bills based on signed contractsAs and when you purchase anything, just login to our portal, scan/attach the bills and click on upload. We will check if the bills received are compliant and you will then see it in your queue for approval.1 – 2 Business Days
Checking bills for errorsAll vendor bills will be cross checked as and when against the database for period, due date, rates, amount charged, etc.1 Business Day
Returning back bills with errors for clarificationsAs and when if any discrepancies are found, it will be brought to your attention for correction.1 Business Day
Posting in accounting software for all error free billsAll the scrutinized bills that are compliant with the database will be entered into the accounting software.1 Business Day
Ensuring bills posted under correct ledger headsA double check mechanism is put in place to ensure that all bills are posted under correct account heads1 Business Day
Tracking due dates for all accounts payable
All your payables due date are tracked and you are informed well in advance for timely payments. This will also reflect in the weekly accounts payable projection report sent for the following week.On or before the due date
Follow up on authorization to ensure timely paymentsWe make sure that we have all the required authorization to process your payments on time before the due date.1 Business Day
Making online payments after authorizationWhen we have your authorization for the account payables, we make sure that the payees are paid online on their due date on time.1 Business Day
Creating checks for printing before paymentsAfter we receive your authorization, checks are prepared for you to print and issue to vendors.1 Business Day
Updating accounts payable statement after paymentsAccounts payable report is updated real-time after each payment made through wire-transfer or checks.1 Business Day
Updating accounts payable statement if payment declinesWhen any payment declines or a check returns, the accounts payable report is updated in real-time and brought to your attention immediately.1 Business Day
Bank reconciliation statementOn a weekly basis, we will tally the accounts payable with the bank statement and report any variance to you.1 Business Day

Accounts Receivable Process

DescriptionSLA
Updating customer databaseA master list of all customers with their agreements or purchase orders will be collated in a database along with their terms of payment1 Business Day
Collecting data for making invoicesWe collect the quantum of work done or inventory sold, etc before the due date for preparing invoices.1 Business Day
Checking bills for errorsAll vendor bills will be cross checked as and when against the database for period, due date, rates, amount charged, etc.1 Business Day
Creating sales invoices based on the contractsInvoices are prepared in line with the contract and based on quantum of work done or inventory sold, etc.1 – 2 Business Days
Mailing the invoices based on the contractsInvoices are mailed to the customers on time after they are cross-checked.1 Business Day
Tracking due dates for all accounts receivableA double check mechanism is put in place to ensure that all bills are posted under correct account heads.1 Business Day
Tracking due dates for all accounts payableWe keep track of due dates by when customers ought to pay and update the account receivable report on receipt of payment1 Business Day
Follow up on all accounts receivableOn accounts receivables above 30 ad 45 days, we send reminder emails on the payments due.1 Business Day
Updating the A/R statement of all receipts from invoices issuedAccounts receivable report is updated real-time after each payment received through wire-transfer or checksReal Time (Live)
Bank reconciliation statementOn a weekly basis, we will tally the accounts receivable with the bank statement and report any variances to you2 – 3 Business Days
A/R Reports for overdue invoices for trackingAccounts receivable report is updated real-time for all overdue invoices for future follow-upsReal Time (Live)